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Delivery & Returns:

We currently only automatically offer shipping to the United Kingdom. We do not automatically ship to any other countries.

At special request, we may be able to ship to other countries. To enquire please email:

UK Delivery: Please allow 3-5 working days for delivery. All deliveries with be made via Royal Mail or UK Mail.


  1. You assume all risks in respect of the goods and their delivery from the time 360 Hair Clinic dispatches them from our premises. Unless you are notified of an expected delay at the time of placing your order, 360 Hair Clinic guarantees to dispatch your order within three working days. We use Royal Mail or UK Mail for deliveries and some may require signature of recipient as proof of delivery.
    b. Any claims by you that the goods supplied by 360 Hair Clinic do not fulfill the order and/or are damaged upon receipt, must be notified in writing on the day of delivery.
    c. 360 Hair Clinic will not be bound to accept any return of the goods by you, unless the return is authorised in writing by 360 Hair Clinic and, only if those goods are returned to us at your expense.
    d. If you have purchased any of the 360 Hair Clinic’s products, you agree to read and understand the warnings and cautions contained in the additional information provided. 360 Hair Clinic will not be bound to any claims made by individuals using or misusing the products.


  1. If you have purchased products via our website or clinic they may only be returned if faulty, and it must be within 14 days of purchase. A return request must be given in writing with the original invoice date and 360 Hair Clinic will investigate before permission for a return is considered. If 360 Hair Clinic grants a return the item must be sent via recorded delivery at the expense of the customer, and refunds once approved will be paid within 7 working days of receipt of the goods. 360 Hair Clinic reserves the right to refuse returns or to charge you our fees and expenses if the goods are received other than in accordance with these requirements.
    b. 360 Hair Clinic will not accept any returns purchased from third-party sellers or unauthorised 360 Hair Clinic resellers.
    c.  For your own protection, 360 Hair Clinic recommends that you use a ‘recorded-delivery’ service if the value of the returned goods is more than £5.00.
    d. 360 Hair Clinic will notify you within three weeks via e-mail (where supplied) when 360 Hair Clinic have processed your return.