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Delivery & Returns:

We currently only automatically offer shipping to the United Kingdom. We do not automatically ship to any other countries, however at special request, we may be able to so to enquire please email: info@360hairclinic.co.uk

UK Delivery: Please allow 3-5 working days for delivery. All deliveries with be made via Royal Mail or UK Mail. Orders over £50 qualify for FREE postage. Orders£49.99 and under incur a £3.50 delivery charge.

DELIVERY

  1. a. You assume all risks in respect of the goods and their delivery from the time 360 Hair Clinic dispatches them from our premises. Unless you are notified of an expected delay at the time of placing your order, 360 Hair Clinic guarantees to dispatch your order within 3 working days. We use Royal Mail or UK Mail for deliveries and some may require signature of recipient as proof of delivery.
    b. Any claims by you that the goods supplied by 360 Hair Clinic do not fulfill the order and/or are damaged upon receipt, must be notified in writing on the day of delivery. You can do so by emailing: info@360hairclinic.co.uk or writing to us: Customer Services, 360 Hair Clinic, David Lloyd, Brighton Marina, Brighton, BN2 5UF
    c. You agree to read all products labels and understand any warnings or cautions. You should follow directions of use for all hair products, supplements and laser devices.  360 Hair Clinic will not be bound to any claims made by individuals using or misusing the products.

RETURNS

We want you to be happy with your purchase. If you’re not, just return the product to us following the instructions for shipping returns below, and we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Under Consumer Contracts Regulations 2013 if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge when the product is sent to you.

TERMS & CONDITIONS

  • If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days of purchase.
  • It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all of the original packaging, that all seals and labels are intact, and that the item is undamaged and unused.
  • We will refund the full amount paid for the item minus any delivery charges.

CONSUMER CONTRACTS REGULATIONS 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

• You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
• If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
• To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
• You can cancel by email: info@360hairclinic.co.uk, or by calling 01273 646500, or write to: Customer Services, 360 Hair Clinic, David Lloyd, Brighton Marina, Brighton, BN2 5UF
• If you decide to cancel, you should return the goods to us, at your cost, within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of the item/s purchased, minus any delivery fees.
• We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

SHIPPING RETURNS

To return your product, you should mail your product to:
Customer Services, 360 Hair Clinic, David Lloyd, Brighton Marina, Brighton, BN2 5UF

• Enclose the delivery note with the product, write a small description of the reason for return on the delivery note, and package up securely
• Please use original packaging if possible, but remove original address labels
• Place a label on the parcel with the address:
Customer Services, 360 Hair Clinic, David Lloyd, Brighton Marina, Brighton, BN2 5UF
• Your parcel can then be taken to the Post Officer your chosen courier. You must obtain a proof of postage receipt / certificate and we recommend that you use a tracking or signed for service.
• Unless faulty you will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.